Processing Time:
At Prime Grooming, we aim to process and dispatch your order as quickly as possible. Orders are typically processed within 1-2 business days. During peak times, processing may take slightly longer.
Shipping Methods & Delivery Times:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
- International Shipping: Delivery times vary based on the destination country. Typically, international orders are delivered within 10-15 business days.
Shipping Costs:
Shipping costs are calculated at checkout based on your location and the selected shipping method. We occasionally offer free shipping promotions, so be sure to check our homepage or sign up for our newsletter for updates.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. Use this information to monitor the delivery status of your order. If you encounter any issues with tracking, please contact our customer support team for assistance.
International Shipping:
We proudly offer international shipping to many countries. Please note that customs fees, duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Returns & Exchanges
Our Guarantee:
At Prime Grooming, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.
Return Policy:
- Eligibility: Items must be returned within 30 days of receipt. Products must be unused, unopened, and in their original packaging.
- Process: To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with return instructions and a return authorization number.
- Refunds: Once we receive and inspect the returned items, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
- Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part. In such cases, we will cover the return shipping fees.
Exchanges:
If you wish to exchange an item for a different size, color, or product, please contact our customer support team. We will guide you through the exchange process. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund or offer an alternative option.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective product, please contact us immediately with photos and details of the issue. We will arrange for a replacement or full refund at no additional cost to you.
Non-Returnable Items:
For hygiene reasons, certain products such as used grooming tools, opened oils, or balms are non-returnable. Please check the product page or contact us if you have any questions about return eligibility.
Contact Us:
If you have any questions or concerns about your delivery or return, don’t hesitate to reach out to our customer support team. We’re here to help ensure your experience with Prime Grooming is a positive one.